All orders placed Monday - Friday by 5:00 PM EST are processed within 24 to 72 hours.
When placing a large order additional processing time may be needed. Please call us at 941-423-3052. We accept MasterCard, Visa, American Express and Discover credit card payments. Your Credit Card Statement will read "Gifts Center". We use Website Payments Pro for secure payment processing through Paypal Merchant Accounts.
Delivery To Large Offices or Buildings:
Where Do We Ship
United States to 48 States.
Alaska & Hawaii
Additional shipping applies. We will provide shipping charge upon request before placing order. If order has been placed we will provide shipping charge. The order may not be shipped until payment is received in full.
We regret we do not ship to APO/FPO's, PO boxes or International addresses at this time.
HOSPITAL & HOTEL DELIVERIES:
Deliveries to hospitals are not recommended. These shipments go to a general receiving department being routed to the patients room. Sorry, no refunds will be given if the patient checks out or cannot be located. Packages are normally sent to a general receiving department before being routed internally to the patient's and/or guest's room. Please be advised for hospital deliveries the patient's room number and ward/unit are required on the delivery address by the hospital, without this information the hospital can refuse delivery. Because your gift will not be delivered directly to the recipient, we regret we cannot guarantee this type of delivery and will be unable to issue a refund if the patient and/or hotel guest checks out or is unable to be located within the facility. Please be advised there will be additional charges added to have the package re-routed if the patient/guest has checked out or has been released. For perishable items shipped but refused upon delivery at either a hospital or hotel and returned back to us, a refund will NOT be issued.
INCORRECT ADDRESS OR CORRECTION OF ADDRESS AFTER ORDER HAS BEEN SHIPPED:
If the gift has already been picked up by the Parcel Delivery Company. We will need to contact them to reroute the package to the correct address. A rerouting fee of $25.00 will be charged to your credit card for this error. If UPS, FEDEX USPS, DHL request a corrected or more complete address after we ship your order. There is a $25.00 fee per order. Please avoid this fee by providing an accurate and complete address when you place your order. IF UPS, FEDEX, DHL, OR USPS return your order to us as undeliverable, you then have the option of reshipping the same order to a new address and paying a new shipping charge, or receiving a credit for 50% of the total amount of your order. (There is a 50% restocking fee.) The shipping charge is nonrefundable.
Holiday Shipping Policy
We recommend you order early so that your gift arrives in time for Christmas or other Holidays. Delays in delivery may occur during the Holiday season.
PLEASE ALLOW AN EXTRA DAY ON TO THESE DELIVERY TIMES DURING DECEMBER AND OTHER HOLIDAYS. WE OFFER OVERNIGHT SERVICE FOR EXPEDITED DELIVERY.
If expedited delivery is necessary (1 or 2 days) Please contact us to make arrangements. contact us immediately after placing your order at
Sales@giftsbearsetc.com. (Additional charges will apply for these shipping options)
Claims/Damages/Loss:
All damage claims must be filed in writing or email within 5 business days of the gift being received.
Items loss - Claim must be filled in witting via or email within 14 days of date order was placed.
Substitutions:
At times we may need to substitute items, as we make changes to our inventory based upon discovery on new and unique items, product availability and seasonal difference. Therefore, Substitution may be made, but quality will never be compromised.
Out Of Stock Items
At times of high demands or holidays items may be on back order or out of stock.
We will contact you within 72 hours with an expected shipping date and will not ship unless we receive written confirmation to ship on an out of stock item.
Payments
Gifts Bears Etc gladly accepts Visa, MasterCard, American Express, Discover payments though Paypal.
Refunds
We take pride in our customer service at Gifts Bears Etc, we require that any cancellation be made within 12 hours of order confirmation.
Any orders not cancelled within 12 hours will be subject to a nonrefundable handling fee and service charge equal to 15% of the total order.
Cancellation Of Order After It Has Shipped
We do apologize, we do not allow cancellation on gourmet food gift items or perishable foods after it has been shipped, because we cannot reuse any food product found in the gifts.
Exchanges Or Returns
If you are not completely satisfied with your purchase you may exchange it or return it for a refund or credit. (Excluding Shipping and Handling)
The refund is based on the gift and condition upon being returned. (ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE.)
Simply return the gift in its original container. Please Include Insurance with the return of the gift. We are not responsible for items lost in transit.
Returns or exchanges claims must be placed within 5 days of gift being received. Notification in writing via fax or email must be made within 5 business days of the gift being received. NO exceptions. We also offer Refunds for any damaged or defective Gifts as long as the claim is filed within 5 days of item being delivered.
Chocolates and Perishable:
ALL chocolate products need to ship via Next Day only, additionally some items are packed with Gel Ice Packs between May and October regardless of the destination. We do not charge anything additional for Ice Packs. Please choose correct shipping option. ORDERS ARE SHIPPED VIA THE SHIPPING OPTION INDICATED IN YOUR ORDER. We do NOT guarantee Ground Shipments of Chocolate Products between May and October regardless of destination' EXTREMELY HOT STATES: Gifts Bears Etc cannot responsible for heat damage if you choose an inappropriate shipping method of a chocolate product and it ships via the method you selected. temperatures vary across the country we may elect not to ship any package over a weekend to guarantee its arrival in premium condition. We sincerely apologize for any inconvenience this may cause you. We recommend shipping to an address where someone will be able to receive the package when it is delivered. We suggest shipping to a work place or arranging for someone to be home on the date you expect your delivery. Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. If the recipient is not at home to receive package, our carrier will leave the package without a signature required. We are NOT responsible for packages left without a signature. Please ensure that recipient is home to receive the package OR have it shipped to a place of business where someone may sign for it. Commercial deliveries require an adult signature. We can not guarantee delivery will be made if the shipping company is unable to deliver a package due to incomplete/incorrect address information. If your order arrives late due to a Shipping Company (UPS or Fedex delay, you will be credited for shipping charges once the cause of the delay is determined. Delays due to extreme weather and natural disasters are NOT subject to a shipping refund. Orders sent to a wrong or incomplete address are NOT guaranteed and may be assessed an additional fee. We reserve the right to bill you for incomplete/incorrect addresses that result in this additional fee. Refunds or replacements will only be given if your order arrives damaged. Food items and perishables cannot be returned.
